Kinetic Launches Claims Navigator: Claims Intelligence System for Workers' Comp

New York, NY - October 14, 2025 – Kinetic, a leading workers’ compensation MGU, today announced the launch of Claims Navigator, an industry-first claims intelligence system that drives outcomes on workers’ comp claims with clear next steps. AI reads claims data, flags risks, automates outreach, and drives action to drive claims closure and prevent cost creep.

When claims stall, costs rise. Missed appointments, unaccommodated light duty and weeks with inaction leave employers asking: What’s happening with this claim? What’s the resolution strategy? Why isn’t anyone taking action?

Claims Navigator ingests adjuster notes and claim data daily, detects risk signals in real time, and triggers the next best step on a claim to the employer via email, text, and a live dashboard. It complements the expertise and compassion of claims professionals by handling the follow-through they don't have the bandwidth for.

For example, an employee is on light duty and due for a follow-up that could clear them for full duty. The system sees the upcoming visit and emails the employer to make sure the employee is not scheduled to work during this time and verify the employee has transportation to the appointment. What could stall a claim for weeks gets handled immediately so recovery stays on track.

“We’re adding horsepower into the system,” says Adam Price, CEO of Kinetic. “When the AI-driven Claims Navigator spots a risk, it tells the right person at the right time what the right step is so claims never lose momentum. It’s as if a senior claims adjuster is managing every claim and doing it as well as possible.”

Key Features of Claims Navigator

• Daily claims intelligence: Continuous updates from adjuster notes and claims information, give you a clear, current view of every claim in one place.
• AI-powered next best actions: Step-by-step reminders guide users through proven processes.
• Broker and employer engagement: Move quarterly, cumbersome claims reviews to continuous real-time insights.
• Live loss ratio: Immediate insight into the cost of inaction.
• Claims success support: Direct access to Kinetic’s policyholder success managers for escalations and guidance.

Built alongside experienced claims professionals, Claims Navigator prevents claims cost creep, shortens claim durations, and helps employees return to work sooner.

Availability
Claims Navigator is available to all Kinetic policyholders and brokers immediately. For more information about Claims Navigator or Kinetic, contact us.