Contact us

Via the 24/7 Nurse Triage Hotline:

This is the preferred method for non-life-threatening injuries.

Phone: (833) 575-3672

If you do not contact the Nurse Triage Hotline, you will need to report the claim directly to Nationwide by one of the following methods:

Via the Nationwide portal:

Nationwide.com/WorkersCompPortal (if you have not registered, your Client Number is the 6-digit portion of your policy number; select all Access Groups, then Submit) 

Email: enewloss@nationwide.com
Phone: (800) 421-3535
Fax: (800) 554-2899

Additional claims information:

Claims Kit 
Medical Network Provider Map

Via the Stonetrust portal:

Login at stonetrust.tropicsbreeze.com/portal. if you don't have a login setup, please send an email to service@stonetrustinsurance.com. 

Email: claims@stonetrustinsurance.com
Phone: (800) 311-0997, press <<1>> when prompted
Fax: (866) 923-1871

Nurse Triage 24/7

Receive immediate assessment, guidance, and care from a registered nurse 24/7.

Phone: (844) 901-1837

For Nationwide Pay-As-You-Go billing inquiries:

For Nationwide Installment Plan and all other billing inquiries:

Phone: (800) 228-6700
Email: FLIBLC@nationwide.com

For Stonetrust Insurance billing inquiries:

Phone: (800) 311-0997
Email: service@stonetrustinsurance.com
Pay Portal

For audit inquires or disputes, email ESS-WCAudits@nationwide.com.

For loss control questions:

Email your submission to submissions@kineticcomp.com with all required documentation.

More information

For bind requests, policy changes, or endorsements, contact UWSupport@kineticcomp.com.